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Showing posts with label Mate. Show all posts
Showing posts with label Mate. Show all posts

Tuesday, November 03, 2020

Demand what you pay for!

 New Lockdown, Day 4, Tuesday


 
My bike ride was conducted in that flat two-dimensional bleakness that a brightly-dull overcast early morning day can impose when the weather is cool if not fully cold.  The light was compromised enough for me to feel that it was necessary for me to switch on my lights.

     My rear light is built into the back-carrier frame and the front light is one that I have had to add as the front light/horn combo that MATE bikes provided gave up the ghost within the week of its being installed.  Given the appalling after sales service of MATE I didn’t even bother to claim another light as a fully justified replacement because any attempt to get the organization to act with anything approaching concern with their customers is just wasted time.  Which is a pity, as the bike itself is more than satisfactory.

     It took MATE two years to provide me with the throttle that I ordered and when they eventually sent the thing, it was to the wrong address, and . . . well, that has now been seen to and I am using the throttle and it makes my bike experience safer and more enjoyable.


 
To be fair to MATE, the light/horn combo has been a different experience; I have had evidence that my order has been ‘completed’ and I have been sent various emails.  But I haven’t been sent the light/horn.  Admittedly, the projected delivery date was in October and it is only the 3rd today, but given past experience, any delay can stretch into the far, far future, so I have written a ‘gee-up’ letter asking for delivery information.

     If you are already a MATE customer, then the moans above will have a ready resonance, if you are not then you might be asking why you should be reading this guff about an accessory for an electric bike.

     I think that the point of complaints is not just to get satisfaction for the individual but to express a general point about the sort of service that we deserve when we pay out our money for something.  MATE started life as a Kickstarter project and got funding based on a prototype and concept and has grown into a substantial company with a range of products, what hasn’t kept pace is their customer service.  Even allowing for the vagaries of everyday life complicated by a pandemic, their lack of attention has been chaotic and depressing – but it has been paid for.  MATE has used customer money to make bikes and make profit while not being over concerned about what happens after the bikes have been delivered.  And that is something up with which we should not put.      

     MATE is well beyond the stage where it can plead that it is ‘a young company’, that it is surviving in the rough and tumble of Kickstarter: it is substantial and it has responsibilities.

     Customers are usually far too backward at coming forwards to demand they get what they have paid for – not only in terms of the object of their purchase, but also in terms of the care they can demand for that object’s quality and guarantee.

     For example, I fell into the ‘let it go’ category over the light which only lasted days before it ceased to function.  I factored in the lack of response that I would get from MATE and decided to purchase a light that would attach to the handlebars for a few euros and which could be lost, stolen or fail with impunity because it was so cheap.  In fact, of course, I also bought a much more expensive light which survived until it didn’t.  Anything merely attached to handlebars has a limited life when the bike is locked to a post rather than being contained.  Things walk, which is why the tiny lights with a sort of rubber band connection to the handlebars are so useful – those are so cheap it is almost easier to replace the light rather than replace the battery! 

And, as I usually cycle in urban situations there is rarely a time when I need the light for anything more than indicating that I am there, rather than lighting my way,  But the MATE light was connected to the electric system of the bike and was firmly screwed into the frame – and it looked better, so I feel its lack.

     And that is why I am making a fuss about a delay (so far) of three days in the appointed delivery time.  I will also write on the Facebook page of MATE customers to let others (and more particularly the company itself) know that things are still not going right!  Which is what all of us should do more often.  I want what I have paid for: quality and promptness. 

     If the delay in delivery continues past this week, I shall ‘open a file’ – and we all know what that means!

 

The indifferent and sullen weather conditions mentioned at the start of this piece have now mellowed into a hazy though sunny afternoon, methinks a short lounge on the terrace is called for!

Friday, October 05, 2018

Bike trials!


Resultado de imagen de bum on bike



I think that I have the wrong type of bum for my bike.  Either that, or I am jinxed.  [One should never give the opportunity to use a work like ‘jinxed’ is looks so exotic]  And yet, ironically, the pronunciation is excruciatingly difficult for an ‘exotic’ person to say!  Try saying it out loud and then think about a foreigner trying to come to terms with the way that you have said the ‘ed’ part of the word!  Take it from me, that sort of pronunciation (together with ‘phrasal verbs’) are part of the reason for the strained expressions on faces of non-natives trying to get to grips with the language!


Resultado de imagen de mate bike blue


Before this bike, my Mate – and that is its trade name, I am not so desperate that I have to claim friendship with inanimate objects, though, come to think of it, I have had on-going, very personal animosities with other things: cars, printers, computers, programs, tools, pencils – and I had better stop there as the list is becoming somewhat disturbing!  Anyway, in all of my previous bike-oid experience, I have never (repeat, NEVER!) had a wheel spoke break [and I rather like the rhythm of those three words, “wheel spoke break” it sounds almost like a chorus if you go on saying them] but now it happens every couple of weeks.

My bike repair person, with whom I am now on terms of incredulous intimacy due to my repeated returns with exactly the same problem, is mystified by the fractures and he has tried various remedies (one of which was quite costly) to no real avail.  I now take the breakages are part and parcel of having a bike and it will have to do until I get a new one.  Which should be in a couple of months time.  Or not. 

Resultado de imagen de new mate fat wheel bike

This is because I have ordered it from Kickstarter and the proposed schedules are always rather flexible when it comes to reality.  The new bike is going to small wheels, but the tyres are ‘fat’ and I am trusting this to lessen the forces that create the problems with the present bike.

I have ordered, you will be totally unsurprised to hear, all available upgrades from a full-colour bike computer screen to posh hydraulic brakes.  And it is of course electric.

Which brings me back to the present bike.  As the spokes break, I fold up the bike (it is collapsible as well) and put it in the back of the car.  The bike is solid and it takes a certain amount of manipulation to get it in place and the ‘cantilevered’ stage of putting it in the boot is a taxing one, and the frame sometimes lands on the floor of the boot with a bit of a bump.

I freely admit that what happened is (partly) my fault.  To cut a short story even more shortly, I have broken the ‘ignition’ key in the battery.  The battery is enclosed in the frame of the bike, and in the ‘on’ position it is locked inside the frame.  And, therefore, I cannot get the battery out.  To be recharged for example.  True, it is possible to recharge the battery while it is still in the bike, and true again, we do have power downstairs outside – but the idea of putting a charger on in the open is not one I relish or think safe – for all sorts of reasons.

Looking on the bright side, at least the thing is locked ‘on’ so that it can be charged on the bike and used in the normal way.  Unfortunately, the battery in the bike at the moment is slowly losing its ability to recharge; it is coming to the end of its useful life and soon I am going to be using a heavier than usual bike without the delight of easy power to get up those hills.  Well, hill.  Well, road bridge over the motorway.

I have no idea where to take the bike to see if anything can be done, as the manufacturer is in China (surprise!) and the company that produces the bikes is in Denmark.  I live in hope that something good will happen, though too much has to occur for that to be reasonable!



Meanwhile my second Catalan lesson of the week is looming and we have been expected to learn the numbers up to 100 – at the moment just being able to say them, not actually write them down.  Our accents are abysmal and, frankly, we all sound exactly like our nationalities when we speak in ‘Catalan’ – I’ve put in in inverted commas because it doesn’t (yet) bear any resemblance to the language that we hear around us everyday.

Not only is there the stress of having to articulate words with combinations of letters that are simply too foreign to allow ease of acceptance, but also, I have to go, immediately the class finishes, to a doctor’s appointment in Viladecans.  It’s all go!

Later.


Resultado de imagen de viladecans hospital

Well, I suppose I should count myself lucky.  Not about the broken key, I have done nothing about that except worry, no, my luck held in the car park.  I found a space and was able to (almost) cover the time that I would be in class with the money that I put in the machine to get my ticket.  I reasoned that an extra 10 minutes or so would not be unreasonable to chance.  And so it proved, as my windscreen was little-plastic-bag-less when I returned from my lesson and set off for my next appointment in the hospital in the next town but one along the motorway.

As with everywhere else at the present time, construction work is going on in the hospital car park and a first glance showed it to be worryingly full.  I eventually found a space with very little wriggle room which made shimmying out of the car a painful experience.

I was half an hour or so early for my appointment, but the hospital has a system that uses your health card to log yourself in via some optical readers dotted around the corridors.

I settled down to wait with my mobile phone, but was actually seen in a few minutes and dealt with expeditiously in the company of bevy of medical students one of whom was picked on to explain what was going to happen to me in English.  She did not look particularly happy with this task, but started gamefully enough with an attempt at that condescending bedside manner that doctors sometimes adopt, you know the sort of thing, “ . . .we will have a little look at your leg . .” except she said “to your leg” and when I corrected here there was raucous laughter from all concerned.

After one particularly long monologue from the doctor, who then turned to the girl to continue her translation, I did take pity on her and say, “I understood that” and she smiled her relief.

The end result is that he wants me to restart wearing the bloody pressure stocking again and he has booked me in for another ultra sound investigation to see if the thrombosis is still there.

But the really important fact was that I was squeezing myself back into the car, five minutes before my scheduled appointment was to take place.  Now that, I call a real result.

To celebrate I called into the shops to do a little light shopping for Toni’s knees (his present job is somewhat physical and calls for me to be on said joints for long periods of time) with the result that I have now bought a sort of square padded prayer mat that can only be of help.

Oddly, talking of new possessions, books have come for the two of us!  Toni’s volumes for the next part of his course and a ‘Teach Yourself’ book of Catalan for me.  Unusually for me, I have sampled this book on the internet and found it congenial and, since my taught course is being delivered in Catalan and Spanish is it somewhat comforting for me to have a book where the language of instruction is English.   

The new book itself urges its use as an adjunct to to other forms of and from a cursory look through it appears to be a good buy.  It is a sign of the times that the usual CD accompanying such sorts of books is missing from this volume because the audio files are all available free on line and I have already (I think) downloaded them to my phone.  I progress in this course in a much more realistic way than I ever did in Spanish!  But these are early days and I will have to see how far my patience and dedication go!

-oOo-

The robot cleaner has been hoovering around the house and I wait for the silences that tell me that something has happened before I go and investigate.  Sometimes the machine has been trying and failing to devour something that will not go into its innards; sometimes it decides that it has cleaned enough, and sometimes it simply gets stuck.  I have to pick the thing up, get it back in to working order and set it down somewhere else, rather like a very elderly relative being wheeled into a new space and left to his own devices!

Its last location was in the kitchen where there are various worrying things that it can discover and fail to get around.
Its most worrying predilection is for the gently curved bases of floor mounted fans: these the little machine mounts with relentless orgiastic energy!  But enough of domestic chores.

-oOo-

Today is Toni’s half day at his new job and we are going to celebrate by going to the shopping centre over the other side of the road from his works to try another menu del dia in the restaurant we used on the when we checked out to to get there, and where exactly ‘there’ was before he started.

-oOo-

Now I have to find the spare key to the battery of my bike and attempt the grisly job of trying to extract the remains of the broken key from the ‘ignition’.  I am looking forward to neither of these tasks, but they have to be done.  The trouble is that I do have a ‘key box’ in which, unsurprisingly, I have put most of the keys that I have accumulated.  For many of these objects, I have little idea what they might unlock, but I know that, given time, I am going to be frantic in trying all of them when I find a locked thing that I want to use.  It is the fear of going to the box and not finding the key there that is making me carry on typing rather than taking action.  But, no, enough, have the courage of your ‘key box’ being comprehensive and get going on part one of the restoration of the bike to full working order.

To be continued . . .